SUPPORT
OPERA ORCHESTRA


The Opera Orchestra Of New York partners with Patron Technology, Inc. to handle all aspects of its online ticket sales, donations and e-mail list mailings. Patron Technology, Inc. provides e-commerce and e-mail marketing services to the arts and non-profit organizations.

Patron Technology is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices.

The privacy statement below is taken from Patron Technology's website as it relates to Opera Orchestra donors, subscribers and purchasers and email list members. Opera Orchestra itself does not share private and personally identifiable information you provide on our website with any organization except Patron Technology, Inc.

This Privacy Policy covers Patron Technology's treatment of personally identifiable information that Patron Technology collects when you use Patron Technology's services. This policy also covers Patron Technology's treatment of any personally identifiable information that Patron Technology's business partners share with Patron Technology or that Patron Technology may collect on a partner's site. This policy does not apply to the practices of companies that Patron Technology does not own or control or to people that Patron Technology does not employ or manage.

If you have questions or concerns regarding this Privacy Policy, you should first contact Mark Famiglietti at mf[at]patrontechnology[dot]com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

Information Collection and Use

Patron Technology collects personally identifiable information when you use certain Patron Technology products or services and when you visit Patron Technology pages. Patron Technology may also receive personally identifiable information from our business partners. When you make a purchase (e.g. subscriptions or tickets) or a donation through Patron Technology, we ask for your company name, address, e-mail address, phone number, and additional business-related information. Once you register with Patron Technology and sign in to our services, you are not anonymous to us. Patron Technology also automatically receives and records information on our server logs from your browser including your IP address, Patron Technology cookie information, and the page you requested. Patron Technology uses information for three general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.

Patron Technology complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Information Sharing and Disclosure

Patron Technology will not sell or rent your personally identifiable information to anyone. Patron Technology may send personally identifiable information about you to other companies or people when: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Patron Technology to provide a product or service to you.

These companies provide services to us, such as hosting our e-mail systems, providing hosting for streaming media content, and the back-up of our data. Unless we tell you otherwise, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us in providing our service to you.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Cookies

Patron Technology may set and access Patron Technology cookies on your computer. Advertisers or other companies do not have access to Patron Technology's cookies. Patron Technology uses Web beacons to access our cookies within and outside our network of Web sites and in connection with Patron Technology products and services. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. A response to an access request will be provided within 30 days of submitting the request. Please send an e-mail to info@patrontechnology.com requesting access.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers and/or social security numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

[To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Secure_Sockets_Layer]

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can e-mail us at info@patrontechnology.com.

Communications from the Site - Newsletters

If you wish to subscribe to an Opera Orchestra newsletter which is handled through the Patron Technology site, we will use your name and e-mail address to send the newsletter to you. Out of respect for privacy, we provide you a way to unsubscribe within each newsletter. In addition, we also offer you the ability to edit and delete your account information (see next section).

Your Ability to Edit and Delete Your Account Information and Preferences

Patron Technology gives you the ability to edit your Patron Technology Account Information and preferences at any time. You may request deletion of your Patron Technology account by e-mailing info@patrontechnology.com. All inquiries will receive responses within 30 days of our receipt of them. Please be advised that some statistical information may possibly remain in our archived records after your account has been deleted.

Changes to this Privacy Policy

Patron Technology may amend this policy from time to time. If they do so, Opera Orchestra will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage.